Claims Information
Reporting a Claim
Our carriers will work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim.
Here's how to report a claim:
Most of our carriers offer 24 HR toll-free reporting 365 days a year.
A claims representative will contact you to answer your questions and schedule an inspection of your vehicle or property. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims representative at the time of inspection.
- Your vehicle can be taken to the repair shop of your choosing. If you require assistance in selecting a repair shop the company can suggest one for you.
If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverages and accident circumstances.
If you use a carrier suggested repair shop, you'll get a guarantee on the repairs, which is valid for as long as you own or lease the car.
Our carriers will work to settle your claim quickly, fairly, and accurately so you can move on with your life.
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I Have A Homeowners Claim To File
> How does the payment process work?
> How is the settlement amount determined?
> What can I do if I am having trouble settling my claim?
> What is a public adjuster?
> How can I avoid scams after a disaster?
Note: all links open a new window and go to www.iii.org.
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I Have An Auto Claim To File
> What should I do if I am having trouble settling my claim?
> If I file a claim, will my premium go up?
> How are the value of my car and the cost of repair determined?
> What are my rights when filing a claim?
> Can my insurance company require me to use certain types of auto repair parts?
Note: all links open a new window and go to www.iii.org.
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Claim Numbers
As an ISB Insurance Services, Inc. personal insurance policy holder, you have the option of contacting us at 713-996-8210 during business hours or you may contact your carrier at the phone numbers below 24 hours a day. Commercial policy holders should contact ISB Insurance Services, Inc. at 713-996-8210.
800-CLAIM-33 (800-252-4633)
800-332-3226
800-243-5860
888-252-2799
800-588-7400
888-FIRE.HAT (888-347-3428)
800-274-4499
800-220-1351
Atlas General Agency 972-310-7016
800-527-3907